Contact support and track your request
Quick answer
Go to scramblesync.com/help/contact (or click Contact support in the Help Center), fill in Subject, Your name, Email address, Category and Message, and click Send request. You get a ticket reference and a confirmation email with a link to your thread. Signed-in organizers can see every request under My requests in the dashboard header.
On this page
Overview
If the help articles don't answer your question, send us a request. Every request gets a ticket reference and a private link, so you can check on it and reply later.
Who this is for
Anyone. You don't need to be signed in to send a request, so golfers and sponsors can use it too. Organizers who are signed in get their name and email filled in for them.
Send a request
Open the Contact support page
Click Contact support in the Help Center, or go to scramblesync.com/help/contact. If you used Ask ScrambleAI first, click Still need help? Contact support → under the answer and your question is carried over.
Try ScrambleAI first (optional)
The box at the top says Try ScrambleAI first. Type a question in Your question and click Ask. It answers from our help articles and links the ones it used. Not enough? Click Still need help? Fill in the form below.
Fill in the form
Type a Subject (at least 3 characters), Your name and your Email address. Pick a Category: General question, Billing, Technical issue, Feature request or Other. Describe the problem in Message (at least 10 characters, up to 5000). Include any error text you saw and what you were doing.
Complete the security check if you see one
On some visits a security check appears above the button. Complete it before you send.
Click Send request
The button changes to Sending…. When it's done you'll see Request submitted with your ticket reference.
What you get after you send
- A ticket reference on the Request submitted page.
- A View your request button that opens your thread right away.
- A confirmation email with the subject Support request received followed by your reference. Keep it. The link in that email is how you get back to your thread.
- The page says We usually reply within 1 business day. You'll get an email when we do.
Follow your request and reply
Open your thread
Click View your support request in the confirmation email. When we reply you'll get an email with the subject Re: and your reference, and a Reply to this thread button.
Check the status
The badge at the top shows Open, Awaiting support, Awaiting your reply, Resolved or Closed. Awaiting your reply means we're waiting on you.
Add a reply
Type in the Add a reply box and click Send reply. You'll see Reply sent. Your message is added to the thread.
When a request is Resolved or Closed the reply box goes away and the page says to contact [email protected] to reopen it. You may also see How did we do? with buttons 1 to 5 (1 = poor, 5 = great). Pick one to rate your support.
See all your requests (organizers)
Click My requests
It's in the dashboard header. On a phone, open the account menu and click My requests.
Open a request
The My support requests page lists each one with its reference, status, category and subject. Click a row to open the thread.
Start a new one
Click New request.
Tips
- Pick the Category that fits best: General question, Billing, Technical issue, Feature request or Other.
- Say what you were doing, what you expected and what you saw instead. Copy the exact message if there was one.
- You can also email [email protected]. The confirmation email says you can reply to that address.
- Save the confirmation email. The link in it works without signing in.
Troubleshooting
| If you see this | Try this |
|---|---|
| Subject is required. or Subject must be at least 3 characters. | Add a short subject, at least 3 characters. |
| Please describe your issue (at least 10 characters). | Write a little more in the Message box. |
| Enter a valid email address. | Check your email address for typos. We reply there. |
| Too many requests. Please wait a moment before submitting again. | Wait a minute and click Send request again. |
| Security check failed. Please try again. | Complete the security check again, then click Send request. |
| Couldn't reach ScrambleAI right now — fill in the form below and we'll help you. | Skip the Ask box and fill in the form. |
| Network error. Please check your connection and try again. | Check your connection and click Send request again. Your text stays in the form. |
| Your requests are unavailable right now. Try again in a moment. | Reload the page in a moment. |
| No support requests yet | Nothing was sent from your signed-in account. Look for the confirmation email if you sent one while signed out. |
Frequently asked questions
How long until I hear back?
The contact page says we usually reply within 1 business day, and that you'll get an email when we do.
I lost my confirmation email. Can I get my ticket link again?
If you were signed in when you sent it, open My requests in the dashboard header. Otherwise search your inbox for Support request received, or email [email protected] and tell us the subject.
Do I need an account to contact support?
No. The form works signed out. Signed-in organizers get their name and email filled in, and see their requests under My requests.
Can I reply by email instead?
Yes. The emails we send say you can reply to [email protected]. Replying on your thread page also works.