Emails ScrambleSync sends to your golfers
Quick answer
ScrambleSync emails golfers a registration confirmation, a personal confirmation for each player, a reminder before the event, and a refund notice if you refund them. Donors, auction bidders and sponsors get emails too. You can resend a registration confirmation with the Resend button on the Registration tab.
On this page
Overview
Most of these emails go out on their own when something happens, like a payment or a refund. You don't need to write them. This page lists each one, what sets it off, and who receives it.
Who this is for
Organizers who want to know what golfers, donors and sponsors will see in their inbox.
Emails for registration and play day
| Email (subject) | When it's sent | Who gets it |
|---|---|---|
| You're registered — (event name) | Right after a registration payment goes through. It has the team code, what they bought, and the total paid. | The person who registered |
| You're in — (event name) | After a paid registration, once the golfers on it are added to your event. It has their team code. For Best Ball, Individual and Shamble events it has their personal scoring link instead. | Each golfer on the registration who has an email address |
| You're confirmed — (event name) | Same moment as above, for people marked as non-golfer guests. It says they're down as a guest and no golfing is needed. | Each guest who has an email address |
| Reminder: (event name) on (date) | The number of days before the event that you set under Event date & reminders. It includes the team code. | Each paid registrant |
| Refund issued — (event name) | When you click Refund on a registration. | The person who registered |
| Refunded — (event name) | Automatically, when an item sold out while they were paying (it says Sorry — it sold out), or when registration closed before their payment finished (it says You've been refunded). | The person who registered |
Emails for donations, auction and sponsors
| Email (subject) | When it's sent | Who gets it |
|---|---|---|
| Donation acknowledgment — (event name) | After a donation is paid. It is only sent when the donor gave an email address, and your Receipt settings are filled in and switched on, including "Send acknowledgment emails for donations and auction wins". | The donor |
| Auction win acknowledgment — (event name) | When you lock the winner on an auction item, the winner left a name and an email address as their contact, and your Receipt settings are filled in and switched on. | The winning bidder |
| You've been outbid on (item name) | When someone places a higher bid. It has a Bid again button. Only sent if the earlier bidder's contact is an email address. | The bidder who was outbid |
| Your sponsor portal — (event name) | When you add a sponsor with a Contact email, or click Resend invite on a sponsor. | The sponsor's contact email |
| The subject you write | When you send an invitation from the Invitations tab. It has an RSVP button and an unsubscribe link. Contacts who unsubscribed are skipped. | The contacts you chose |
Set up reminder emails
Open the Registration tab
Click Registration in the sidebar and find the Event date & reminders card.
Set the event date
Pick the day you're playing in Event date.
Choose how many days before
Enter a number from 0 to 60 in Remind days before. Leave it blank to turn reminders off.
Click Save
Reminders go out once a day's check finds the event is due. Each paid registrant gets one reminder.
Resend a confirmation
On the Registration tab, find the paid registration and click Resend. This sends the You're registered confirmation again to the person who registered. It works for registrations that have a team. The per-golfer emails, reminders and refund emails can't be resent from there.
Tips
- Make sure each golfer's email is filled in. Golfers without an email don't get their personal confirmation.
- Fill in your receipt settings before you collect donations so donors get an acknowledgment.
Troubleshooting
| If you see this | Try this |
|---|---|
| Email is not set up yet. Confirmation receipts and reminder emails will not send until it is turned on. | This warning shows on the Registration tab. Contact ScrambleSync support to turn email on. |
| A golfer didn't get a reminder | Check that Event date and Remind days before are both filled in, and that their registration is paid. |
| A golfer lost their team code | Click Resend next to their registration to send the confirmation, which has the code. |
| A donor didn't get an acknowledgment | Donors need to have entered an email, and your organization details must be filled in and switched on under Receipt settings, including "Send acknowledgment emails for donations and auction wins". |
Frequently asked questions
Does ScrambleSync email golfers when they register?
Yes. The person who registers gets a You're registered email with the team code and total paid. Each golfer with an email address also gets a personal You're in email.
Can I send a reminder before my event?
Yes. On the Registration tab, set the Event date and Remind days before. Each paid registrant gets one reminder with their team code.
Can I resend a confirmation email?
Yes. Click Resend next to the paid registration on the Registration tab.
Do golfers get an email when I refund them?
Yes. They get a Refund issued email saying the registration was cancelled and the money is going back to their card.
Do bidders get an email when they're outbid?
Yes, if they left an email address as their contact. The email has a Bid again button.